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Cookie Policy

FRANK puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs

  • remember the notifications you’ve seen so that we don’t show them to you again

Find out more about how to manage cookies.

How cookies are used on FRANK

Measuring website usage (Google Analytics)

We use Google Analytics software (Universal Analytics) to collect information about how you use FRANK. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.

Google Analytics stores information about:

  • the pages you visit on FRANK

  • how long you spend on each FRANK page

  • how you got to the site

  • what you click on while you’re visiting the site

We do not collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.

We do not allow Google to use or share our analytics data

Google Analytics sets the following cookies.

Name Purpose Expires
_ga This helps us count how many people visit FRANK by tracking if you’ve visited before 2 years
_gid This helps us count how many people visit FRANK by tracking if you’ve visited before 24 hours
_gat Used to manage the rate at which page view requests are made 10 minutes

You can opt out of Google Analytics cookies.

Name Purpose Expires
ttf_cookie Allow us to determine if you have previously closed the cookie bar 1 year

Survey Bar

Name Purpose Expires
ttf_survey Allow us to determine if you have previously closed the survey bar 1 year